Frequently Asked Questions
Everything You Need to Know
Find quick answers about train transfers, booking policies, station amenities, and tickets.
Which routes are available right now?+
The Abu Dhabi (Mohamed bin Zayed City) ↔ Fujairah (Al Hilal City) line is open. Dubai and Al Dhaid join Sep 30, 2026; Al Dhafra stations Dec 30, 2026; Sharjah completes the network Mar 30, 2027.
What's included in a package?+
Every package bundles rail tickets, accommodation, listed experiences and transfers. The exact list is on each package page.
Can I book just a rail ticket?+
RailTourism.ae specialises in curated packages. For rail-only tickets please use Etihad Rail's own channels.
How do I get my tickets?+
You'll receive an e-ticket and full voucher pack by email immediately after payment.
What's your cancellation policy?+
Free cancellation up to 72 hours before departure on most packages. Package-specific terms are shown at checkout.