FAQ
Common questions.
Which routes are available right now?＋
The Abu Dhabi (Mohamed bin Zayed City) ↔ Fujairah (Al Hilal City) line is open. Dubai and Al Dhaid join Sep 30, 2026; Al Dhafra stations Dec 30, 2026; Sharjah completes the network Mar 30, 2027.
What's included in a package?＋
Every package bundles rail tickets, accommodation, listed experiences and transfers. The exact list is on each package page.
Can I book just a rail ticket?＋
RailTourism.ae specialises in curated packages. For rail-only tickets please use Etihad Rail's own channels.
How do I get my tickets?＋
You'll receive an e-ticket and full voucher pack by email immediately after payment.
What's your cancellation policy?＋
Free cancellation up to 72 hours before departure on most packages. Package-specific terms are shown at checkout.
Do you support Arabic?＋
Yes — Arabic and full right-to-left layout support is rolling out with our next release.